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Please go to our Sign in page, enter your email address and current password, click the “Sign In” button, and you will be prompted to request an email that will allow you to update your password.
You’ll see a confirmation page after you complete your shopping experience. Then you’ll receive a confirmation email detailing the items purchased, estimated ship date and final cost.
Once your order ships, we’ll send you an email that contains tracking info and links. You can also sign in to My Account and follow the tracking link under “Order History.” Please note it may take up to 24-48 hours for tracking information to appear. Still have questions? Please call Client Services at <a href=”tel:+233270231261″>+233 270 231 261</a>
or email <a href=”mailto:info@poquapoqu.com”>info@poquapoqu.com</a>
, and we’ll be happy to assist you.
Please call Client Services on <a href=”tel:+233270231261″>+233 270 231 261</a>
or email <a href=”mailto:info@poquapoqu.com”>info@poquapoqu.com</a>
, and we’ll be happy to assist you.
If you don’t absolutely love your new purchase, you may return your item(s) within 14 days. All items must be in original, new, unworn, undamaged and unaltered condition with all tags attached (including the return tag on dresses, rompers and jumpsuits) and accompanied by your receipt. Please note that Final Sale items .gift cards, lingerie and swimwear cannot be returned or exchanged. We’re unable to honor previous sale prices, promotions and/or price adjustments. Shipping and handling charges will not be refunded. Unfortunately, we cannot accept any item for return that is not in original, new condition or damaged due to:
- Soiling or staining (food, lipstick, makeup, bleach, marker/pen, sweat, dirt, etc.)
- Wear and tear (worn, ripping, tearing, snagging) Scent (perfume, body odour, mildew)
Due to limited merchandise quantities and the constantly evolving fashion selection on poquapoqu.com, we currently do not process exchanges of poquapoqu.com merchandise. In order to get the item(s) you want as quickly as possible, simply place a new order and return the unwanted item(s) for a refund. When we receive your return, we’ll issue you a refund. Click Here for a full copy of our returns policy.
Gift cards are accepted when shopping on poquapoqu.com. Just enter the number and PIN in the appropriate section while checking out.
Unfortunately, due to high demand for merchandise and availability issues, we do not currently allow price adjustments.
Poquapoqu.com partners with a trusted third-party company, International Checkout, to fulfil international orders
We are always happy to hear when someone wants to work for us! You can find and apply for all current vacancies on the work with us section of our website, so this is the best place to start. Please drop us an email via info@poquapoqu.com or visit our shop. Good luck!
We always try to re-stock our popular styles to give you the best possible selection of timeless, functional and considered garments for the season. We also offer re-invented classics in new colours, shapes and fabrics – so please keep your eye out.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to get in touch with a Customer Service representative.
You may return your item(s) within 14 days after purchase. Kindly exercise patience while we process your return. Our personnel will stay in regular contact throughout the engagement.